THE FINE PRINT

🚚 Shipping & Delivery

Every Dreams in a Jar order is a handcrafted creation. Please allow approximately 2–3 business days for handcrafting before your order is shipped.

After handcrafting, standard shipping is estimated at approximately 3–5 business days. Carrier delays, weather, holidays, and other events outside our control can affect delivery timing.

Once an order has been handed to the carrier, tracking information may be provided when available. Please make sure your shipping address is accurate before completing your purchase.

↩️ Returns, Refunds & Damage

All custom creations are final sale.

Because Dreams in a Jar items are custom-made artwork and personalized creations, returns are not accepted. Please review your selections carefully before placing an order.

Damage during transportation

If your order arrives damaged as a result of transportation, please contact Dreams in a Jar promptly after delivery and provide photographs of the damaged package and item. Documentation helps us understand what happened and determine the appropriate resolution.

Approved transportation-damage claims may be resolved with store credit. Store credit is the remedy offered for qualifying transit damage rather than a cash refund.

Custom-order accuracy

Because each piece is created from the selections submitted with an order, changes requested after production has begun may not be possible. Please double-check custom selections, personalization, and shipping information before checkout.

🔐 Privacy Policy

Dreams in a Jar may collect information you provide when you place an order, contact the shop, or subscribe to communications. This can include information such as your name, email address, shipping details, order details, and other information needed to provide the requested service.

Payment information is handled through the payment and checkout services used by the storefront. Dreams in a Jar does not need your full payment-card number to fulfill an order.

Information may be used to process and fulfill orders, communicate about purchases, provide customer support, maintain the website, and send requested marketing communications such as the newsletter.

We do not sell your personal information as part of the ordinary operation of the shop. Information may be shared with service providers when necessary to operate the storefront, process payments, deliver orders, send communications, or provide other requested services.

If you have a privacy question or want to ask what information is associated with your interactions with the shop, please use the customer-contact method provided on the website.

📜 Terms of Service

By using the Dreams in a Jar website or placing an order, you agree to use the site lawfully and to provide accurate information needed to complete your purchase.

Products & artwork

Dreams in a Jar products are handcrafted creative works. Because handmade and artistic processes are part of their creation, minor variations in appearance, texture, placement, or finish may occur. Product photographs and descriptions are intended to represent the creations as accurately as reasonably possible.

Custom orders

Custom selections are made according to the information submitted by the customer. Once an order enters production, changes may not be possible. Custom creations are final sale except where this policy specifically provides a remedy for qualifying transportation damage.

Website content

Dreams in a Jar website text, artwork, illustrations, photographs, branding, and other original creative material belong to Dreams in a Jar or its respective rights holders and may not be copied, reproduced, or commercially reused without permission.

Policy updates

These policies may be updated as the shop, website, or applicable requirements change. The version posted on this page is the version that applies to the website at the time you use it, subject to any rights that cannot lawfully be waived.

💌 Contact & Questions

Questions about an order, shipping, damage, privacy, or these policies should be directed through the customer-contact method provided by Dreams in a Jar on the website.

When contacting the shop about a damaged delivery, please include your order information and clear photographs of the package and item so the situation can be reviewed.